Privacy Policy of 865bet – Your Data Protected

865bet handles your personal data seriously and in full compliance with the General Data Protection Law (LGPD — Law 13.709/2018). Here you'll find a clear overview of how we collect, use, store, and protect your information.

Last updated: January 2026
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What This Policy Covers

A quick overview of the key topics covered in this document before you dive into the full text.

What Data We Collect

Name, CPF, date of birth, address, email, phone number, payment details, and technical access information. Everything collected has a specific, legitimate purpose as defined by the LGPD.

Why We Use Your Data

Account management, identity verification (KYC), payment processing via Pix and other Brazilian payment methods, customer support, and legal compliance — nothing beyond that.

Data Sharing

865bet does not sell your data. Sharing occurs only with essential technical providers, Brazilian payment processors, and authorities when required by law or court order.

How We Protect Your Data

256-bit SSL encryption on all transmissions, storage on secure servers, role-based access control, continuous monitoring, and periodic security reviews by a specialized team.

Your Rights Under the LGPD

Access, correction, deletion, portability, consent withdrawal, and more — you have eight rights guaranteed by the LGPD, all of which 865bet respects and makes easy to exercise at any time.

Cookies & Technologies

865bet uses essential cookies for platform functionality, analytical cookies for performance improvement, and preference cookies. You can manage your preferences at any time.

One-line summary: 865bet collects only the data needed to operate your account securely, processes everything in accordance with the LGPD, does not sell your data to anyone, and ensures you can exercise your rights at any time through our support channel.

1. Data Controller

For the purposes of the General Data Protection Law (LGPD — Law 13.709/2018), the controller of personal data collected on the 865bet platform is the company operating 865bet, with services accessible at https://865bet.best, directed exclusively to users in Brazil.

865bet has appointed a Data Protection Officer (DPO) responsible for monitoring LGPD compliance, handling data subject requests, and serving as the communication channel with the National Data Protection Authority (ANPD). You can contact the 865bet DPO by email at suporte@865bet.best — please include "Privacy – LGPD" in the subject line.

This Privacy Policy applies to all 865bet platform users — registered or not — including site visitors, users with active accounts, and former users whose data is still retained under a legal obligation.


2. Personal Data We Collect

865bet collects personal data at three key points: during registration, while you use the platform, and during financial transactions. Below is a full breakdown of each data category:

Category Collected Data Collection Point
Personal identification Full name, CPF, date of birth, RG or CNH (for KYC), selfie with document Registration and KYC verification
Contact Email address, mobile phone number, full residential address Registration
Financial Pix key, bank details (bank, branch, account number) for wire transfers, credit/debit card data (stored in tokenized form), deposit and withdrawal history Financial transactions
Platform activity Betting history, games accessed, session times, game preferences, cash-out usage, support interactions Ongoing use of the platform
Technical IP address, browser type and version, operating system, device model, unique device identifier (Device ID) Website or platform access
Communications Chat, email, and WhatsApp support conversation history Customer support

865bet does not collect sensitive personal data categories as defined by the LGPD — such as health data, racial or ethnic origin, religious beliefs, or sexual orientation — unless strictly necessary to fulfill a specific legal obligation, in which case you will be informed in advance.

Data from minors: 865bet does not intentionally collect personal data from users under 18. If we identify that an account was created by a minor, it will be closed immediately and all associated data will be deleted, unless retention is required by law.


3. How and Why We Use Your Data

865bet uses the personal data collected solely for the following purposes, each with a defined legal basis under the LGPD:

  • Creating and managing your account: Account registration processing, access authentication, user profile management, and essential transactional communications related to your account.
  • Identity verification (KYC): Confirming you are who you say you are, preventing fraud, complying with Brazilian anti-money laundering legislation (Law 9.613/1998), and protecting minors.
  • Payment processing: Deposits via Pix, boleto bancário, credit/debit card, PicPay, Mercado Pago, and bank transfer (TED) — supported banks include Nubank, Itaú, Bradesco, Banco do Brasil, and others. Withdrawals via Pix or TED to a verified account in your name.
  • Delivery of platform services: Providing Sports Betting markets (Brasileirão, Copa do Brasil, Libertadores, UFC, NBB, e-sports, and over 40 other sports), slots, live casino, crash games, and all 865bet features.
  • Customer support: Support via live chat, email, and WhatsApp, dispute resolution, technical issue investigation, and continuous improvement of customer service.
  • Security and fraud prevention: Monitoring for suspicious activity, detection of duplicate accounts, malicious arbitrage, or bot usage, and protecting the integrity of the platform and all its users.
  • Responsible gambling: Monitoring usage patterns to identify signs of problem gambling behavior and proactively offer support, in line with recommended responsible gambling practices.
  • Marketing communications: Sending offers, promotions, and 865bet news — only to users who have expressly consented to this type of communication. You can opt out at any time via the account dashboard or the unsubscribe link in any email.
  • Compliance with legal obligations: Compliance with ANPD determinations, Brazilian tax authorities, court orders, and all other applicable legal requirements.

No commercial use of your data: 865bet does not sell, rent, share, or monetize your personal data to third parties for their own commercial purposes. Full stop.


4. Legal Basis for Processing (LGPD)

The LGPD requires every personal data processing activity to have a specific legal basis. 865bet processes your data in accordance with the following grounds set out in Art. 7 of the LGPD:

  • Contract performance (Art. 7, V): The majority of data processing — account creation, bet processing, payments, support — is necessary to fulfill the contract between you and 865bet entered into when you accept the Terms and Conditions.
  • Compliance with a legal obligation (Art. 7, II): KYC verification data, financial records, and communications with relevant authorities are processed to comply with obligations imposed by Brazilian law, including the Anti-Money Laundering Law (Law 9.613/1998) and Central Bank of Brazil regulations.
  • Legitimate interest (Art. 7, IX): Fraud prevention activities, platform security, and service improvement are based on the legitimate interests of 865bet and its users, always respecting the rights and expectations of data subjects.
  • Consent (Art. 7, I): Marketing communications, non-essential cookies, and data sharing with optional partners all require your express consent, which can be withdrawn at any time without affecting your use of the platform.

5. Data Sharing with Third Parties

865bet shares personal data with third parties only in the following cases, each with a specific purpose and appropriate security controls:

  • Technology service providers: Companies that provide IT infrastructure, server hosting, data analytics, and customer support tools. These vendors act as data processors and are contractually required to process data solely according to 865bet's instructions and in compliance with the LGPD.
  • Payment processors: Brazilian financial institutions and fintechs required to process transactions via Pix, boleto, credit/debit card, PicPay, Mercado Pago, and TED. Sharing is limited to the data strictly necessary for each specific transaction.
  • Identity verification providers: Specialized KYC companies that assist with document verification and fraud prevention, engaged under confidentiality and data protection agreements compatible with the LGPD.
  • Game providers: Providers such as Pragmatic Play, Evolution Gaming, PG Soft, and others receive only the minimum technical data required to operate the games (such as an anonymous session identifier) — never full personal identification data.
  • Public authorities: 865bet shares data with Brazilian authorities — the Federal Revenue Service, Central Bank, Federal Police, Public Prosecutor's Office, or Judiciary — when required by law, court order, or legitimate administrative investigation. In such cases, you will be notified whenever possible, except where notification is prohibited by the legal order itself.

Under no circumstances does 865bet share users' personal data with advertising companies, data brokers, affiliate networks, or any third party for commercial purposes unrelated to the direct operation of the platform.


6. Data Security

865bet implements robust technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, alteration, or improper disclosure. The main security measures currently in place include:

  • 256-bit SSL/TLS Encryption across all communications between your device and 865bet's servers — including login pages, financial transactions, and account dashboard data.
  • Encrypted storage of sensitive data, such as passwords (stored as irreversible salted hashes) and credit card data (tokenized via PCI-DSS).
  • Role-based access control (RBAC): Only staff members with a specific need and formal authorization may access users' personal data — and only the information required for their role.
  • Two-factor authentication (2FA) available to users and mandatory for all internal staff with access to data systems.
  • Continuous monitoring of system access logs, with automatic alerts for suspicious patterns and a security team available 24 hours a day.
  • Periodic security reviews by a specialized in-house team and independent external audits conducted on an annual basis.
  • Incident response plan: In the event of a security incident involving personal data, 865bet has defined protocols for containment, investigation, and notification of affected users and the ANPD within the timeframes required by the LGPD.

Your role in security: 865bet protects your data on the server side, but you also play an important role: use a unique, strong password for your account, never share your credentials, enable 2FA, and always access 865bet via the official address https://865bet.best. Be wary of emails or messages asking for your password — 865bet will never ask for your password via email, chat, or WhatsApp.


7. Data Retention and Deletion

865bet retains your personal data for as long as necessary to fulfill the purposes described in this Policy or to meet applicable legal obligations. General retention periods are as follows:

  • Active account data: Retained for as long as your 865bet account remains active.
  • Closed account data: After account closure, identification data and financial records are retained for up to 5 (five) years, as required by Brazilian anti-money laundering legislation (Law 9,613/1998, Art. 10) and regulations issued by the Central Bank of Brazil.
  • Betting and transaction records: Retained for up to 5 years for audit purposes, dispute resolution, and compliance with tax obligations.
  • Support data: 865bet support chat history retained for up to 2 years after a ticket is closed.
  • Cookies and session data: As specified in the cookies section of this Policy — generally between 30 days and 2 years, depending on the cookie type.

Once applicable retention periods have expired, data is securely and permanently deleted from 865bet's systems so that it cannot be recovered.

If you request deletion of your data before the applicable legal retention periods expire, 865bet will delete all data not subject to a retention obligation and will anonymize or block the remainder so it cannot be used for any purpose other than the legal obligation that justifies its retention.


8. Cookies and Tracking Technologies

The 865bet platform uses cookies and similar technologies to ensure the site functions correctly, improve user experience, and analyze platform usage. The types of cookies used are:

  • Essential cookies: Required for the platform's basic operation — session authentication, bet slip maintenance, and language preferences. These cannot be disabled without affecting how 865bet functions.
  • Analytical cookies: Used to understand how users navigate the platform — most visited pages, session duration, and browsing flow. Data is aggregated and anonymized. These can be declined without affecting your use of the platform.
  • Preference cookies: These cookies remember your personalized settings on 865bet — such as your preferred theme, game filters, or betting configurations. They can be disabled, but some preferences may not be saved between sessions.
  • Security cookies: These cookies detect fraudulent access attempts, prevent CSRF (Cross-Site Request Forgery) attacks, and monitor anomalous session behavior. They are essential to keeping your account secure.

The first time you access the 865bet platform, you will see a cookie notice and can manage your preferences. You can also manage or delete cookies directly in your browser settings — Chrome, Safari, Firefox, or any other browser. Deleting essential cookies may affect how the platform functions.

865bet does not use third-party cookies for targeted behavioral advertising or to sell browsing behavior data to advertising networks.


9. Your Rights as a Data Subject (LGPD)

The LGPD grants you, as a data subject, eight fundamental rights that 865bet is committed to upholding and making easy to exercise. Below is each right and how to act on it in practice:

Data access

Request a copy of all personal data 865bet holds about you, including details on its origin, use, and any sharing that has taken place.

Data correction

Request the update or correction of incomplete, inaccurate, or outdated information — such as your address, email, or phone number.

Data deletion

Request the deletion of data that is unnecessary, excessive, or processed in violation of the LGPD — subject to mandatory legal retention periods.

Portability

Receive your data in a structured, machine-readable format (JSON or CSV) for transfer to another controller — in accordance with ANPD regulations.

Data sharing information

Know which third parties 865bet has shared your personal data with and the purpose behind each instance of sharing.

Withdrawal of consent

Withdraw consent previously given for consent-based processing — such as marketing emails — without affecting your use of 865bet's services.

Objection to processing

Object to processing carried out on the basis of legitimate interest, requesting a review of the necessity and proportionality of that processing.

ANPD Complaint

If you believe your rights have not been properly addressed by 865bet, you may file a complaint with the National Data Protection Authority (ANPD).

How to exercise your rights: Send an email to suporte@865bet.best with the subject "Privacy – LGPD – [name of the right you wish to exercise]", including your full name, registered CPF, and a clear description of your request. 865bet will respond within 15 business days. For more complex cases requiring additional verification, the deadline may be extended by a further 15 business days, with prior notice to the data subject.


10. Minors

865bet is a platform intended exclusively for users aged 18 (eighteen) or older. The intentional collection of personal data from users under 18 is expressly prohibited by 865bet's policy and contrary to applicable Brazilian legislation governing betting and gaming.

During registration, 865bet verifies the declared age, and at the KYC stage confirms it via official ID document. If a user is found to be under 18 — whether during registration, KYC, or at any later point — 865bet will take the following steps immediately:

  • Account blocking and closure.
  • Cancellation of all bets placed and any winnings obtained.
  • Refund of the deposited amount to the identified legal guardian.
  • Deletion of the minor's data from 865bet's systems, except where legally required to retain it for investigation purposes.

If you are the parent or guardian of a child or teenager and suspect they have created an account on 865bet, please contact us immediately at suporte@865bet.best. 865bet will handle the matter with the highest priority and full discretion.


11. International Data Transfers

In certain operational situations, personal data of 865bet users may be processed or stored by providers located outside Brazil — such as cloud infrastructure providers or international game suppliers. When this occurs, 865bet ensures that international data transfers are carried out with the appropriate safeguards required by the LGPD, including:

  • Transfers to countries that the ANPD considers to have an adequate level of data protection.
  • Specific data transfer agreements that impose on the recipient the same data protection obligations applicable in Brazil.
  • Standard contractual clauses compatible with LGPD requirements.

Under no circumstances are personal data of Brazilian 865bet users transferred to countries or organizations that lack adequate data protection safeguards, as required by Art. 33 of the LGPD.

Transparency: You can request specific information about which international vendors process your data and what safeguards are in place by emailing suporte@865bet.best with the subject line "Privacy – International Transfers".


12. Changes to This Privacy Policy

865bet may update this Privacy Policy periodically to reflect changes in Brazilian legislation, data processing practices, services offered, or ANPD recommendations. The most current version will always be available on this page, with the date of the last revision indicated at the top of the document.

When changes are materially significant — meaning they meaningfully affect data subjects' rights or data processing practices — 865bet will notify active account holders via their registered email address and/or a prominent notice on the platform, at least 15 (fifteen) days before the new provisions take effect.

Continued use of the 865bet platform after any changes to this Policy are published constitutes acceptance of the updated terms. If you disagree with a change, you may request account closure and withdraw your available balance before the changes take effect.

Questions or feedback about privacy? 865bet believes transparency is everything. If you have any questions about this Policy, want to exercise your rights under the LGPD, or simply want to understand how your data is handled, reach out at suporte@865bet.best with the subject line "Privacy – LGPD". Our team will respond within 15 business days.

Privacy Frequently Asked Questions

Answers to the most common questions from Brazilian users about how 865bet handles and protects their personal data. For more specific matters, our DPO responds within 15 business days.

Privacy Contact
  • suporte@865bet.best
  • Live chat on the website – 24h
  • Response within 15 business days

No. 865bet does not sell, rent, lend, or otherwise commercialize users' personal data to third parties for commercial purposes. Data sharing is limited to technical providers that support platform operations — such as payment processors (Pix, boleto, card) and identity verification services — and to public authorities when required by law. All vendors with access to user data are contractually obligated to protect it in accordance with the LGPD.

Send an email to suporte@865bet.best with the subject line "Privacy – LGPD – Data Deletion", including your full name and registered CPF. The 865bet team will respond within 15 business days, confirming which data can be deleted immediately and which must be retained by law (such as financial records, kept for 5 years under Brazilian anti-money laundering legislation). Any data not subject to mandatory retention will be permanently and securely deleted.

Only if you expressly consented to receive marketing communications during registration or in your account settings. If you opted in to receive communications from 865bet, you can unsubscribe at any time: click the unsubscribe link in the footer of any marketing email, adjust your preferences in your account dashboard, or send an email to suporte@865bet.best requesting removal. Unsubscribing from marketing does not affect your receipt of essential transactional communications about your account, such as deposit confirmations, withdrawal notifications, or password change alerts.

After account closure, 865bet retains identification data and financial records for up to 5 years, as required by Brazilian anti-money laundering legislation (Law 9.613/1998). During this period, the data is locked and may only be used to fulfill that legal obligation. Once the retention period expires, all data is permanently deleted. Data not subject to mandatory retention — such as gaming preferences, session history, and older support communications — may be deleted sooner upon request.

865bet never stores your full credit or debit card details on its own servers. When you make a card deposit, the data is processed directly by the PCI-DSS certified payment processor, which returns to 865bet only a secure token representing the card. This token is used for future transactions without the need for your actual card data to be transmitted or stored by 865bet. All communication during the transaction is protected by SSL 256-bit encryption.

Yes. This is one of the rights guaranteed by the LGPD — the right of access to data. Send an email to suporte@865bet.best with the subject "Privacy – LGPD – Data Access", including your full name and registered CPF. 865bet will prepare a full report with all personal data stored about you — including registration data, KYC, financial and betting history, preferences, and support records — and send it in a readable format within 15 business days. For security reasons, the report will be sent only to the email address registered on the verified account.
Related Documents

Learn about the other documents that govern the use of the 865bet platform and protect your rights as a user.

Terms and Conditions

Complete rules for using the 865bet platform, including registration, deposits, withdrawals, and betting.

Read document
Responsible Gambling

Control tools, deposit limits, self-exclusion, and responsible gambling support resources.

Read document
Frequently Asked Questions

Quick answers to the most common questions about accounts, betting, and payments on 865bet.

Visit FAQ
About 865bet

Our mission, values, and commitment to transparency and security for Brazilian players.

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